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TECHLINE PORTAL UPDATE
For dealers that have been experiencing issues submitting Techline cases please contact KUS Dealer Support at 800-327-2707 or open an IT/Support case on the web at https://www.kdealer.com/ServiceNow. Thank You Read more »
September 11, 2023

ATTENTION TECHNICIANS
Please ensure you are familiar with current case creation processes to avoid processing delays by reviewing PitStop PS470 and Kia University’s Engine Inspection Campaign & PWA Course (TEC-01-136-1). We look forward to improve case response times as quickly as possible.
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January 19, 2023

NOTICE OF KSDS REQUIREMENT WAIVER
Effective immediately, the KSDS Requirement is temporarily being waived until 11/5/2023 for the following PI’s:
PI2002A/B and Y/Z, PI2101 through PI2108
Of course, KSDS installation is NEVER a requirement for engine Safety Recalls such as SC200 and SC218.
Visually inspect vehicles for signs of neglect and open an Engine PWA Techline case if there is evidence of a lack of maintenance, i.e., low/dirty oil, varnish or sludge inside the oil cap or fill hole, for review, including cases of P1326 + failed BCT. Further communications regarding this change will be coming soon.
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March 20, 2023

Techline PWA Requirements - Campaign Engine
Condition	Oil Level Drain and Measure pic	***Maintenance Receipt	VDN	BCT	Video	Open TL PWA Case
MIL	Attach to Warranty Claim if Low or Empty	Attach to Claim if less than 1.3 quarts drained	P1326	No Pass	No	NO, Self Authorize
MIL	No	No	P1326	Pass	No	No, Replace Knock sensor
MIL	if applicable based on campaign	See Below For Requirement	No P1326	No Pass	Yes	Yes
MIL/Noisy	if applicable based on campaign	See Below For Requirement	P1326	Pass	Yes	Yes, if enigne has bottom end noise
Noisy	if applicable based on campaign	See Below For Requirement	No P1326	No Pass	Yes	Yes
Noisy	Attach to Warranty Claim if Low or Empty	Attach to Claim if less than 1.3 quarts drained	P1326	No Pass	No	No, Self Authorize
Noisy	if applicable based on campaign	See Below For Requirement	P1326	No BCT	Yes	Yes, include video of engine noise and BCT error
Noisy	if applicable based on campaign	See Below For Requirement	No P1326	No BCT	Yes	Yes, include video of engine noise and BCT error
Seized	if applicable based on campaign	See Below For Requirement	P1326	Pass	Yes	Yes
Seized	if applicable based on campaign	See Below For Requirement	No P1326	No Pass	Yes	Yes
Seized	if applicable based on campaign	See Below For Requirement	No P1326	**No BCT	Yes	Yes,include video of seized engine and BCT error
*HIB	if applicable based on campaign	See Below For Requirement	No P1326	No BCT	Yes	Yes
*HIB	if applicable based on campaign	See Below For Requirement	P1326	No BCT	Yes	Yes
*HIB	if applicable based on campaign	See Below For Requirement	P1326	Pass	Yes	Yes
*HIB	if applicable based on campaign	See Below For Requirement	No P1326	Pass	Yes	Yes
*HIB	Attach to Warranty Claim if Low or Empty	Attach to Claim if less than 1.3 quarts drained	P1326	No Pass	No	NO, Self Authorize
HIB = Hole in Block * Seized if rotational torque is less than 94 ft lbs and BCT is required *SC147/PI1803/SC200/SC209/SC218 No Maintenace requirement PI1802 Requires most recent oil change receipt (Main Flowchart) **ALL others require maintenance as outlined in the owners manual