KIAK-Support

  • Warranty Validation
  • New Warranty Validation tab in the case creation screen will need to be completed prior to opening any Techline Case. Core data form is no longer required for PWA cases. Access the new user guide by clicking "Help' in the top right corner of the page. Read more »
  • September 11, 2019
  • ATTENTION TECHNICIANS
  • When opening a case related to PI1802/PI1803 and SC147 please add your video when creating the case to speed up the approval process. Read more »
  • July 09, 2019
  • Engine Replacements related to SC147, PI1802x and PI1803x.
  • Kia is providing lifetime warranty coverage under Product Improvement Campaign PI1802/PI1803 to both new and used vehicle owners for engine long block assembly repairs needed due to excessive connecting rod bearing damage. There are coverage guidelines included for specific failures related to DTC P1326 and severe knocking or seized engines, however other engine failure modes may not be covered within these Product Improvement Campaign. Please review all applicable TSBs, Warranty and Parts Bulletins associated with this Product Improvement Campaign. Read more »
  • November 29, 2018
  • Technician Survey
  • The Technician Satisfaction Survey is continuing throughout 2019. Please complete the survey when you close your case for a chance to win $500. Every quarter there will be 3 winners that will be recognized through YouEarnedit. Read more »
  • April 16, 2019
  • TECHLINE ALERTS
  • Please open a Techline case regardless of severity on all 2019 EV Niro (DE EV) issues prior to performing any repairs during the EWR period of 150 days. Please be sure to add any pictures to the case and file warranty claims in a timely manner. Read more »
  • April 16, 2019
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