Starting 4/14/2018 Techline will be able to create a Prior Warranty Authorization from your Repair Assistance Case. You will also have the ability to search & view all Consumer Affairs cases associated with your dealer. There is an added a feature that enables you to escalate a Consumer Affairs case to a supervisor if you feel the case is not being handled properly or requires special attention. Read more »
April 9, 2018
Please open a Techline case on any 17-18MY Forte YDM and 18MY Rio as well as 17-19MY Soul with 12v battery concerns. The service engineers are looking to collect some of these batteries for testing. Thanks. Read more »
July 13, 2018
SC147 Theta Engine Inspection Procedure has been Revised.
Please review the revised document on KGIS. 100% of engine cores are being collected. DO NOT break the starter ear off. Please attach the WRTY143 Core Data Form to the case. Read more »
April 3, 2017
Techline is continuing the Techline Satisfaction Survey Raffle in 2018!!
We continue to appreciate all of your feedback! Please complete the Overall Satisfaction Survey when closing your cases for a chance to win a $500 MasterCard Gift Card or a new Kia Battery Tester! 6 Winners will be randomly selected and you will be notified via email if you are a winner. The more surveys you complete, the better your chances of winning. Survey starts July 1, 2018 and ends September 30, 2018. Good luck! Read more »
July 13, 2018
Please note the SC155 STEERING GEAR ASSEMBLY PINION PLUG safety recall campaign requires the use of KVID to capture photos as outlined in the TSB. It is also important that the photo quantity, type and quality meets the requirements noted in the SC155 TSB for each respective inspection and/ or repair step. Warranty claims may not be eligible for payment should a dealer fail to provide photos in adherence with the SC155 TSB. Read more »
Techline Hotline1 800-494-4542Please have your case number when calling.
Techline HourTechline hours of operation are Monday through Friday 5:00AM PST to 4:30PM PST.We are closed on Fridays between 12:30PM PST and 1:30 PM PST for staff training and development.We are also open on Saturdays 7:00AM PST to 2:00PM PST.
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