Please note that Techline will be closed on Labor Day September 3rd. Techline will resume normal hours of operation on Sept 4th. We apologize in advance for any inconvenience. Thank You. Read more »
August 29, 2018
Please open a Techline case on all 2019 Forte BDM issues prior to performing any repairs during the EWR period of 150 days. Please open a Techline case on any 19 Optima JFA with a multi-media concern. Thank You. Read more »
August 23, 2018
Attention Dealer Technicians:
If you receive a 2015MY Sorento (XMa) with DTC P1326, do not erase the DTC and/or FFD and do not make an attempt to repair the vehicle. Open a T/L case and HOLD the vehicle for further instruction. Read more »
July 25, 2018
Techline WEB Portal Enhancements
Starting 4/14/2018 Techline will be able to create a Prior Warranty Authorization from your Repair Assistance Case. You will also have the ability to search & view all Consumer Affairs cases associated with your dealer. There is an added a feature that enables you to escalate a Consumer Affairs case to a supervisor if you feel the case is not being handled properly or requires special attention. Read more »
April 9, 2018
SC147 Theta Engine Inspection Procedure has been Revised.
Please review the revised document on KGIS. 100% of engine cores are being collected. DO NOT break the starter ear off. Please attach the WRTY143 Core Data Form to the case. Read more »
April 3, 2017
Techline is continuing the Techline Satisfaction Survey Raffle in 2018!!
We continue to appreciate all of your feedback! Please complete the Overall Satisfaction Survey when closing your cases for a chance to win a $500 MasterCard Gift Card or a new Kia Battery Tester! 6 Winners will be randomly selected and you will be notified via email if you are a winner. The more surveys you complete, the better your chances of winning. Survey starts July 1, 2018 and ends September 30, 2018. Good luck! Read more »
Techline Hotline1 800-494-4542Please have your case number when calling.
Techline HourTechline hours of operation are Monday through Friday 5:00AM PST to 4:30PM PST.We are closed on Fridays between 12:30PM PST and 1:30 PM PST for staff training and development.We are also open on Saturdays 7:00AM PST to 2:00PM PST.
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