Dealers have been experiencing issues submitting PWA cases due to the VDN transmission issue. While we are waiting for GITA to sort out this concern, please open a Repair Assistance (RA) cases and attach a screenshot of the VDN, when attempting to obtain PWA. Once opened, the TL agent will collect the required information from the dealer and auto Create a PWA (as necessary). Thanks in advance. Read more »
May 26, 2023
ATTENTION TECHNICIANS
Please ensure you are familiar with current case creation processes to avoid processing delays by reviewing PitStop PS470 and Kia University’s Engine Inspection Campaign & PWA Course (TEC-01-136-1). We look forward to improve case response times as quickly as possible. Read more »
January 19, 2023
NOTICE OF KSDS REQUIREMENT WAIVER
Effective immediately, the KSDS Requirement is temporarily being waived until 11/5/2023 for the following PI’s: PI2002A/B and Y/Z, PI2101 through PI2108 Of course, KSDS installation is NEVER a requirement for engine Safety Recalls such as SC200 and SC218. Visually inspect vehicles for signs of neglect and open an Engine PWA Techline case if there is evidence of a lack of maintenance, i.e., low/dirty oil, varnish or sludge inside the oil cap or fill hole, for review, including cases of P1326 + failed BCT. Further communications regarding this change will be coming soon. Read more »
March 20, 2023
MINIMUM TRAINING REQUIREMENT
To improve service levels and process cases as quickly and efficiently as possible, we will be implementing a minimum training requirement for technicians to open cases. Any technician wishing to open a Techline case will need to be KIA certified at Professional Level or above.
Read more »
March 16, 2023
Memorial Day
In observance of the Memorial Day Holiday Techline will be closed on 5/29/2023. We will resume normal hours of operation on Tuesday 5/30/2023
Read more »
May 04, 2023
Techline PWA Requirements - Campaign Engine
Condition
Oil Level Drain and Measure pic
***Maintenance Receipt
VDN
BCT
Video
Open TL PWA Case
MIL
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
NO, Self Authorize
MIL
No
No
P1326
Pass
No
No, Replace Knock sensor
MIL
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
MIL/Noisy
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes, if enigne has bottom end noise
Noisy
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
Noisy
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
No, Self Authorize
Noisy
if applicable based on campaign
See Below For Requirement
P1326
No BCT
Yes
Yes, include video of engine noise and BCT error
Noisy
if applicable based on campaign
See Below For Requirement
No P1326
No BCT
Yes
Yes, include video of engine noise and BCT error
Seized
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes
Seized
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
Seized
if applicable based on campaign
See Below For Requirement
No P1326
**No BCT
Yes
Yes,include video of seized engine and BCT error
*HIB
if applicable based on campaign
See Below For Requirement
No P1326
No BCT
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
P1326
No BCT
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
No P1326
Pass
Yes
Yes
*HIB
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
NO, Self Authorize
*HIB = Hole in Block
** Seized if rotational torque is less than 94 ft lbs and BCT is required
***SC147/PI1803/SC200/SC209/SC218 No Maintenace requirement
***PI1802 Requires most recent oil change receipt (Main Flowchart)
***ALL others require maintenance as outlined in the owners manual
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