Please ensure you are familiar with current case creation processes to avoid processing delays by reviewing PitStop PS470 and Kia University’s Engine Inspection Campaign & PWA Course (TEC-01-136-1). We look forward to improve case response times as quickly as possible. Read more »
January 19, 2023
COMING SOON
To improve service levels and process cases as quickly and efficiently as possible, we will be implementing a minimum training requirement for technicians to open cases starting Jan 2023. Any technician wishing to open a Techline case will need to be KIA certified at Professional Level or above.
Read more »
January 19, 2023
Niro HEV (SG2)
Please open a Techline case on all 2023 Niro (SG2) Hybrid, EV and PHEV concerns regardless of severity. Please provide as much documentation as possible, include pictures, videos etc. Thank You!
Read more »
November 14, 2022
Techline PWA Requirements - Campaign Engine
Condition
Oil Level Drain and Measure pic
***Maintenance Receipt
VDN
BCT
Video
Open TL PWA Case
MIL
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
NO, Self Authorize
MIL
No
No
P1326
Pass
No
No, Replace Knock sensor
MIL
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
MIL/Noisy
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes, if enigne has bottom end noise
Noisy
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
Noisy
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
No, Self Authorize
Noisy
if applicable based on campaign
See Below For Requirement
P1326
No BCT
Yes
Yes, include video of engine noise and BCT error
Noisy
if applicable based on campaign
See Below For Requirement
No P1326
No BCT
Yes
Yes, include video of engine noise and BCT error
Seized
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes
Seized
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
Seized
if applicable based on campaign
See Below For Requirement
No P1326
**No BCT
Yes
Yes,include video of seized engine and BCT error
*HIB
if applicable based on campaign
See Below For Requirement
No P1326
No BCT
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
P1326
No BCT
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
No P1326
Pass
Yes
Yes
*HIB
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
NO, Self Authorize
*HIB = Hole in Block
** Seized if rotational torque is less than 94 ft lbs and BCT is required
***SC147/PI1803/SC200/SC209/SC218 No Maintenace requirement
***PI1802 Requires most recent oil change receipt (Main Flowchart)
***ALL others require maintenance as outlined in the owners manual
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