KIAK-Support

  • TECHLINE PORTAL UPDATE
  • Dealers have been experiencing issues submitting PWA cases due to the VDN transmission issue. While we are waiting for GITA to sort out this concern, please open a Repair Assistance (RA) cases and attach a screenshot of the VDN, when attempting to obtain PWA. Once opened, the TL agent will collect the required information from the dealer and auto Create a PWA (as necessary). Thanks in advance.
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  • May 26, 2023
  • ATTENTION TECHNICIANS
  • Please ensure you are familiar with current case creation processes to avoid processing delays by reviewing PitStop PS470 and Kia University’s Engine Inspection Campaign & PWA Course (TEC-01-136-1). We look forward to improve case response times as quickly as possible.
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  • January 19, 2023
  • NOTICE OF KSDS REQUIREMENT WAIVER
  • Effective immediately, the KSDS Requirement is temporarily being waived until 11/5/2023 for the following PI’s:
    PI2002A/B and Y/Z, PI2101 through PI2108
    Of course, KSDS installation is NEVER a requirement for engine Safety Recalls such as SC200 and SC218.
    Visually inspect vehicles for signs of neglect and open an Engine PWA Techline case if there is evidence of a lack of maintenance, i.e., low/dirty oil, varnish or sludge inside the oil cap or fill hole, for review, including cases of P1326 + failed BCT. Further communications regarding this change will be coming soon.
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  • March 20, 2023
  • MINIMUM TRAINING REQUIREMENT
  • To improve service levels and process cases as quickly and efficiently as possible, we will be implementing a minimum training requirement for technicians to open cases. Any technician wishing to open a Techline case will need to be KIA certified at Professional Level or above. Read more »
  • March 16, 2023
  • Memorial Day
  • In observance of the Memorial Day Holiday Techline will be closed on 5/29/2023. We will resume normal hours of operation on Tuesday 5/30/2023 Read more »
  • May 04, 2023
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