We are currently experiencing high case volumes. In order to process cases as quickly and efficiently as possible, any Repair Assistance case created seeking warranty authorization for an engine replacement will be returned with a request to create the proper Warranty Authorization case with required information and attachments.
Please ensure you are familiar with current case creation processes to avoid processing delays by reviewing PitStop PS470 and Kia University’s Engine Inspection Campaign & PWA Course (TEC-01-136-1). We look forward to improve case response times as quickly as possible. Read more »
June 02, 2022
2023 Seltos Shipped With One Smart Key Fob (GEN097)
• You may sell or deliver any affected vehicle during the open TSB period. • There will be no charge to the vehicle owner once the Smart Key becomes available. • Do not open a Techline case or file a Transport/Warranty Claim for the missing Smart Key FOB. Read more »
July 15, 2022
Techline PWA Requirements - Campaign Engine
Condition
Oil Level Drain and Measure pic
***Maintenance Receipt
VDN
BCT
Video
Open TL PWA Case
MIL
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
NO, Self Authorize
MIL
No
No
P1326
Pass
No
No, Replace Knock sensor
MIL
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
MIL/Noisy
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes, if enigne has bottom end noise
Noisy
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
Noisy
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
No, Self Authorize
Noisy
if applicable based on campaign
See Below For Requirement
P1326
No BCT
Yes
Yes, include video of engine noise and BCT error
Noisy
if applicable based on campaign
See Below For Requirement
No P1326
No BCT
Yes
Yes, include video of engine noise and BCT error
Seized
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes
Seized
if applicable based on campaign
See Below For Requirement
No P1326
No Pass
Yes
Yes
Seized
if applicable based on campaign
See Below For Requirement
No P1326
**No BCT
Yes
Yes,include video of seized engine and BCT error
*HIB
if applicable based on campaign
See Below For Requirement
No P1326
No BCT
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
P1326
No BCT
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
P1326
Pass
Yes
Yes
*HIB
if applicable based on campaign
See Below For Requirement
No P1326
Pass
Yes
Yes
*HIB
Attach to Warranty Claim if Low or Empty
Attach to Claim if less than 1.3 quarts drained
P1326
No Pass
No
NO, Self Authorize
*HIB = Hole in Block
** Seized if rotational torque is less than 94 ft lbs and BCT is required
***SC147/PI1803/SC200/SC209/SC218 No Maintenace requirement
***PI1802 Requires most recent oil change receipt (Main Flowchart)
***ALL others require maintenance as outlined in the owners manual
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